Did anyone buy a phone so far from fizz (the cart seems unusable) ?

Sireon
Sireon Posts: 3 ✭✭
in Phones
After adding a phone to the cart, there is no way to check out the phone? It looks like a huge receipt and you need to scroll a lot but no buttons to go to the next phase.

Answers

  • Mike
    Mike Posts: 21,710 ✭✭
    Hi Sireon

    Personnaly I did not. However, other members reported that they bought the phone. And yes some of them reported some problems

    Remember the program is in beta.

    Can you try to use the browser in private mode? Also clear the cache and cookies

    Please contact the support, you will help Fizz with this new feature reporting these bugs

    In case of problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/why-buy-phone-fizz
    4- The green bubble should appear in bottom right of the page
  • Luc T. #39973
    Luc T. #39973 Posts: 251 ✭✭
    Hi Sireon

    Sometime it take some minutes to be clear. Wait a lot be more.
  • Princessa
    Princessa Posts: 60 ✭✭
    You can try reloading the page, it may help.
  • Sireon
    Sireon Posts: 3 ✭✭
    I tried with different browsers (Chrome/Edge) on different computers. I also disabled the Ad-Blocker without luck. The same result regardless of the browser or the computer I used. Please see the scrolls on the second screenshot:
  • Whizz
    Whizz Posts: 23,553 admin
    Hello Sireon,
    We're sincerely sorry to hear about this situation. If by any chance you already tried the steps Mike suggested as well, to either clear the cache&cookies of the browsers and Incognito/Private mode as well and the situation persists, please contact us on any channel you'd prefer so we can further help: https://fizz.ca/en/contact-us
    Thank you so much for your understanding.
    Have a wonderful day,
    -Ioana
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