How to pay my invoices?

Options
Ruthana
Ruthana Posts: 2 ✭✭
I am a new client and I personally have to tell you that I do not appreciate the fact that I had the search over 30 minutes to find a way to pay you. This makes to sense why can I see my invoice and why theirs no obviously place to pay our bill????

Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭
    Options
    When you activated your plan you had to type in your credit card details. This is saved for future automatic payments. Everything is billed completely automatically every month
  • Fizzy
    Fizzy Posts: 11,162 ✭✭
    Options
    Hi Ruthana

    As mentioned, payments are taken automatically on the same date every month from the card that you have already registered.

    If there is an issue with the automatic payment and your service gets suspended, then in this case, you will need to make a manual payment:
    On your account, go to My Plans >> Manage plan >> Payment method.

    You are able to see that the payment was successful by going to My Plans >> Transaction History.
    For more information on how to check your transactions, you can take a look here: https://fizz.ca/en/transaction-history

    In case of any problem, you can always contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Manny L.
    Manny L. Posts: 99 ✭✭
    Options
    Like most cell or internet services the payment is automatic once your credit card is linked, which it has to be to open an account in the first place.
  • MichelP
    MichelP Posts: 8,733 ✭✭
    Options
    Ruthana,
    Fizz is a pre-paid service.
    When you are opening a Fizz account, you need to add a valid credit card (Visa- Martercard, Visa-Debit, Mastercard-Debit or a pre-paid rechargeable credit card.
    .When you subscribe to a Fizz plan, the payment is automatically done on your credit card.
    After, the next monthly payments are done the day before the renewal of your monthly billing cycle.
    If you need other help, you must contact the Fizz customer service by chat.
    First, log to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Click on the green interrogation point down to the right of the page and click on the green chat bubble.
This discussion has been closed.