How do I solve calls being blocked?
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Eduardo T.
Posts: 2 ✭✭
in My Mobile
After I try to make a call it just hangs up and it tells me that my plan doesn't allow any calls... But I have unlimited calls in my plan.
28
Answers
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Hi Eduardo
Can you try to reboot the phone?
In case of problem, you can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
4- The green bubble should appear in bottom right of the page18 -
Hi Eduardo
Please try restarting your phone.
Are you connected to Fizz network?
Can you try manually entering the 10 digit number in the key pad?
Are you able to receive calls? Are texts working?
If not, please logon your Fizz account to make sure your payments are up-to-date.
For any issues regarding your account, you can Live Chat with support:
https://fizz.ca/en/contact-us18 -
I've tried restarting the phone and it didn't solve the issue. I'll try contacting the fizz support18
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Yes, contact fizz support. They might be able to look into it for you16
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Check your phone available space. That the only thing I can think of. Then then reboot or check for iOS update.16
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You should try to restart your phone15
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Hi
Did you play with barring all outgoing call from phone menu?
It happen to me couple of years ago when my little one had so much fun with the cell....
Is just an idea.
All the best !13 -
Hello Eduardo,
Apologies for the situation encountered.
Having a look into your account, I could see that your plan is working and all the services are active.
Could you please follow the steps other members have provided and contact our support department for more investigations?
Thank you for your understanding.
Have a good one.
-Bogdan9
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