How to I cancel my plan?
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Answers
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Hi Shay
If we are talking about the home internet
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
1- Log into your account and go to Manage.
2- Click on Unsubscribe.
3- Scroll to the bottom and confirm by clicking Unsubscribe.
4- Tell us why you are unsubscribing.
5- Enter the date when you want Home Internet service to end.
6- Click Unsubscribe.
7- On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.
Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $150 (plus applicable taxes). Detailed instructions will follow.
How do I return my Wi-Fi modem?
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem5 -
You can go in your profile->Manage Plan and unsubscribe.4
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Yes, home internet. I made an appointment for next week, but have gone with another provider. However, I've still been charged, even though i've cancelled my appointment for the router delivery.4
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Shay
The refund can take some time
Please contact the support in order to accelerate it
To contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page5 -
Okay, try to access the chatbot via incognito mode or in a different browser. The site is a bit buggy.3
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Have you managed to achieve it ? You sre supposed to have the ability to do it by yourself on your account page.0
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I suppose its done ? Can you choose a best answer to close the question please. Thank you and have a nice day
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This discussion has been closed.