Lost Internet Connection
Dominic C. #24481
Posts: 1 ✭✭
in Internet
My internet randomly went down about 30 mins ago. I have restarted the Modem 3 times now and every time the modem will boot up but the downstream is just blinking in green.
What are next steps
What are next steps
13
Answers
-
Hi Dominc
You have a problem in your sector with the cable signal
Contact the support by chat
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option4 -
Hi Dominic,
Did you try to do a factrory reset?
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it5 -
Hello Dominic,
Apologies for the situation encountered.
Checking your account I could see that there are some works registered in your area. Because of these works, your Home Internet is not working for the moment.
I'd suggest you follow Mike's steps and contact our support department for further information.
Have a good day.
-Bogdan4 -
Restart your PC5
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