How can I get an installation appointment when Fizz thinks plan is already activated (Activation pen
I had to cancel a "Move" installation, to transfer my Internet from my old apartment (Apt A) to my new one (Apt . I was then obliged to deactivate my Internet plan entirely such that the incoming tenant at Apt A (also a Fizz customer) could schedule an installation, which they did. I have now attempted to reactivate my plan, but Fizz seems to think I've already moved the Internet over successfully: my plan is listed as being at Apt B, my new location, and it says "Activation Pending", yet there's no way (via Manage Plans and appointments) to reschedule the installation that never took place. Additionally, Fizz is screaming at me to send back the modem which seems a bit silly since I'm trying to remain a Fizz internet customer.
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