Billing cycle dates wrong?

Michael B. #2463
Michael B. #2463 Posts: 72 ✭✭
in Your Fizz Account
Why do you guys Fizz close my posts all the time in exactly one day so one can not post to the thread anymore?!
You didn't answer the question but you just go post something and close the thread.
You told me to send a screen shot and give no email or method to do so, and you close the thread so can't post it there.
You need to stop closing forum posts when you haven't answered the question.
What's you email Andre to send you what you asked for. I'm not waiting around for a hidden chat bubble...

Answers

  • Mike
    Mike Posts: 21,531 ✭✭
    Hi MB

    You need to chat with the support and give the screenshot to them

    In case of problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Michael B. #2463
    Michael B. #2463 Posts: 72 ✭✭
    Waste of time .
    Email me and I'll reply or leave the thread open!
    I was told last issue that support would email and then I could talk to suppose that way.
    Asking us to do this monkey extra work support is silly.
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Hi MB,
    We as users can’t actually close the thread. Only you (as the poster) and Support can.
    The chat bubble shouldn’t be hidden My Profile > Contact Forms
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Alternatively you can use WhatsApp, iMessage or FB
  • Michael B. #2463
    Michael B. #2463 Posts: 72 ✭✭
    Wrong, they close the thread.
    The reply button goes away!
  • StefanM
    StefanM Posts: 1,453 ✭✭
    That is what I am saying. Support can close the thread. We as users cannot.
  • Whizz
    Whizz Posts: 22,969 admin
    Hi Michael,
    As per the other thread mentioned, we invited you to contact us directly via Chat, Facebook Messenger or WhatsApp as you can find details on how to do so here:
    https://fizz.ca/en/contact-us
    Once you've chosen your preferred contact method, provide us with the screenshot where we can see the discrepancy of display in question.
    Alternatively, you can use any link from the Solutions Hub to find the many contact options:
    https://fizz.ca/en/solutions
    Thank you very much for your understanding.
    Have a good one!
    Andrei
This discussion has been closed.

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