contact fizz?

Hi Billy

If your service is suspended, you can go on your account to make a manual payment. My Plans → Manage plan → Payment method.

If you see the "Make payment now" button, click on it to make a manual payment.
Once payment has been made, your service will be restored within 2 hours.

Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

You are also able to see that the payment was successful by going to My Plans → Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue


If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.


In case of a problem, you can contact customer support by chat:
1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat