contact fizz?

Billy N. #39726

how can i make a payment please?

Mike

Hi Billy

If your service is suspended, you can go on your account to make a manual payment. My Plans → Manage plan → Payment method.

If you see the "Make payment now" button, click on it to make a manual payment.
Once payment has been made, your service will be restored within 2 hours.

Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

You are also able to see that the payment was successful by going to My Plans → Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue


If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.


In case of a problem, you can contact customer support by chat:
1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat

Gabriele G.

You can pay through you account. Just go to my plans, mange plan, payment method and use the make payment now button.

StefanM

You can pay through you account with any Canadian credit or debit card