How do I keep my number?

My account was recently de-activated due to payment. I would like to re-activate it and keep my phone number. I have updated my payment method and can make a p[ayment now, but the "reactivate" account button gives me no option to keep my current number. How can I reactivate my account without losing my number?

Answers

  • Whizz
    Whizz Posts: 14,234
    Hello Angelica,
    Sorry for the situation encountered.
    I see that you already contacted us on Live Chat and my colleague helped you further.
    If you need anything else, we are available every day or any time at https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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