Toll free numbers require an add on? Can't find an easy way to connect to someone on your website?
Mike M. #9292
Posts: 4 ✭✭
in My Mobile
Two part question because it took my long enough to get this far on your website.
1 - Why am I getting an error saying I need to enhance my plan to make a call to a toll free number 800-668-8768 ?
2 - Why have you made it so impossible to get a clear line to a representative? I get that you have insta, whatsapp, facebook and all these other channels but why can't I just connect with someone with a "chat live" button on your website? I understand cutting costs and you guys have been a great carrier but when things go wrong and you want to talk to someone its barrier after barrier. I dont feel like signing up for whatsapp or instagram and I dont want to use my facebook. I'd like to come to the site I am doing business with (fizz.ca) and speak directly through YOUR website not a 3rd party social media platform.
1 - Why am I getting an error saying I need to enhance my plan to make a call to a toll free number 800-668-8768 ?
2 - Why have you made it so impossible to get a clear line to a representative? I get that you have insta, whatsapp, facebook and all these other channels but why can't I just connect with someone with a "chat live" button on your website? I understand cutting costs and you guys have been a great carrier but when things go wrong and you want to talk to someone its barrier after barrier. I dont feel like signing up for whatsapp or instagram and I dont want to use my facebook. I'd like to come to the site I am doing business with (fizz.ca) and speak directly through YOUR website not a 3rd party social media platform.
27
Answers
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One more add on.. After an unfortunate billing issue on my end I missed a payment. I Have two phones on my plan and apparently all notifications (including the one pertaining to part 1 of my question here) are being sent to the other cell # instead of my own. Is it possible to update the "primary" account or do I have to ask my daughter to let me know every time Fizz sends a message to her?18
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Hi Mike
You need to have minutes on your plan in order to be able to make a call for the 800 number too
I believe that you are using a mobile browser, try to use. Your phone in an horizontal position or set it to emulate a desktop browser.
In this way, you will have the chat option
In case of a problem, you can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page17 -
For the other post go on your account and change the default phone number where you would like to receive the notifications
Go to your account → My Profile → Settings → Plan communication17 -
Mike,
You need to have minutes on your mobile plan to be able to call on a 1-800 phone number or to get calls.16 -
Hi Mike,
You can find the live chat function under:
My account > Contact Forms > Green Question mark
I agree with you, they could make it a bit more accessible on their website.
You always need minutes to call. Even if it is a toll free number. You pay on a pay-as-you go basis.
I recommend TextNow. It gives you a throwaway number, unlimited calling and texting. It’s completely free of charge. I use it all the time !14 -
I would contact Fizz support through your account or Facebook.7
This discussion has been closed.