How do we cancel internet order the delivery of the router?

Philip W. #39288 · January 2021

We were misled by a promotional email offering 200 mbps unlimited internet for $42.00 per month.
After processing order I find that the $42.00 was for 15 mbps and not 200 mbps.
Please cancel this order and cancel the delivery of the unit scheduled for delivery on Thursday, January 21, 2021.

Mike · January 2021

This was in moderation PLEASE DELETE IT

Mike · January 2021

Hi Philip

You must do it your self

To reschedule your technician appointment:

1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Cancel.
6- On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

After you canceled the appointment you can contact Fizz support by chat, in order to accelerate the refund process

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
4- The green bubble should appear in bottom right of the page