How do we cancel internet order the delivery of the router?

Philip W. #39288

We were misled by a promotional email offering 200 mbps unlimited internet for $42.00 per month.
After processing order I find that the $42.00 was for 15 mbps and not 200 mbps.
Please cancel this order and cancel the delivery of the unit scheduled for delivery on Thursday, January 21, 2021.

Mike

This was in moderation PLEASE DELETE IT

Mike

Hi Philip

You must do it your self

To reschedule your technician appointment:

1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Cancel.
6- On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

After you canceled the appointment you can contact Fizz support by chat, in order to accelerate the refund process

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
4- The green bubble should appear in bottom right of the page

StefanM

Hi Philip,
This is a forum of users. We cannot actually cancel your plan. You have to do it yourself or reach out to support.