Can I obtain an extra modem?

Manon F. #13300 · January 2021

Mike · January 2021

Hi Manon

Sorry you cannot have an extra modem.

Why do you need an extra modem?

If your modem does not work, you need to contact the support to have it replaced

If you need to extend the WiFi coverage I would like to suggest to buy a router, and configure the modem in bridge mode. One of my friend use an ASUS and the Wifi coverage almost double
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Manon F. #13300 · January 2021

My smart Tv in the basement is very slow when using the internet....my modem is upstaires...I thaught that an extra modem could work better hooked directly to the smart TV
An suggestion to make the internet faster on the downstairs Smart TV?

Mike · January 2021

You have 2 options
- Move the modem
https://fizz.ca/en/faq/i-would-like-to-add-or-relocate-an-outlet-how-do-i-do-this

- Buy a router

I personnaly like to use my own router to extend the WiFi coverage, in order to connect your own router you need to configure the modem in bridge mode. One of my friend use an ASUS and the Wifi coverage almost double
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

Samuel G. 76704 · January 2021

Hi Manon,
To add on to what Mike said, you can also purchase a Wi-Fi Repeater/Powerline extender.
You can purchase these at Best Buy, but i'd recommend speaking to someone you trust to recommend which would be best as it depends on your House, wiring, etc.