account overcharge
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lin L. #14911
Posts: 1 ✭✭
in My Mobile
I transferred my number to another telephone company on December 01,2020, but still got charged on Dec. 11, 2020. I cannot log into my account since my account was closed since I last contacted fizz. I wonder when I can get my overcharge back.
18
Answers
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Hi Lin
In order to have news about your refund, you need to contact the support
In case of problem, you can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page12 -
Definitely a good idea to reach out to Fizz customer service directly than the community. Good luck!10
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Please contact support! Only they can initiate a refund!9
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Yes, contact the support!11
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Hello Lin,
I have verified your account and I see that your mobile line was deactivated. You unsubscribed in December, and the line was fully canceled this month. Cancellation will take effect at the end of your current payment cycle. You can verify that on our page as well: https://fizz.ca/en/faq/unsubscribe
Also, I don't see any port-out request, please contact us in private in order to help further with any other questions.
Here you can find the option to chat with us: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Thank you, have a wonderful day!
Adelina7
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