Can't finish ordering internet online. After appointment reminders it spins indefinitely.?
Ricardo O.
Posts: 6 ✭✭
in Internet
Already tried restarting with incognito, from my phone's browser, etc.
Always stops at the same step.
I can't give you money if I can't finish the order
Always stops at the same step.
I can't give you money if I can't finish the order
12
Answers
-
Hi Ricardo
Can you try to pick a different date?
Can you also try to connect to your account, since it seems that you are not connected
If you need to contact the support
1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option7 -
I'll try a different date, but there's clearly a bug in the website.
I'm already connected, used Google.6 -
Tried 2 different dates. I'm logged in. Still the same endless spinning.
Can I get real support, please?6 -
The website is a bit buggy. Try incognito mode or mobile phone6
-
Hi Ricardo,
it seems that you are not logged in in the account to me, you need to create an account and log in6 -
Ok, I found a way to make it work. And yes, the website is ridiculously buggy.
It did prompt me to log in a couple of time even though I was already logged in.
Instead of starting the order from https://fizz.ca/en and clicking Internet > Our Plans, start from https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview and click "Get started".
The process is almost the same, though it already have my address on record.
Didn't need to clear cache, didn't need to use incognito, didn't have to change dates.
But it somehow made a difference.6 -
I agree, this website can be tricky sometimes.6
This discussion has been closed.