Can't finish ordering internet online. After appointment reminders it spins indefinitely.?

Ricardo O.

Already tried restarting with incognito, from my phone's browser, etc.
Always stops at the same step.
I can't give you money if I can't finish the order

Mike

Hi Ricardo

Can you try to pick a different date?

Can you also try to connect to your account, since it seems that you are not connected

If you need to contact the support
1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Ricardo O.

I'll try a different date, but there's clearly a bug in the website.
I'm already connected, used Google.

Ricardo O.

Tried 2 different dates. I'm logged in. Still the same endless spinning.
Can I get real support, please?

StefanM

The website is a bit buggy. Try incognito mode or mobile phone

Mike

Hi Ricardo,
it seems that you are not logged in in the account to me, you need to create an account and log in

Ricardo O.

Ok, I found a way to make it work. And yes, the website is ridiculously buggy.
It did prompt me to log in a couple of time even though I was already logged in.
Instead of starting the order from https://fizz.ca/en and clicking Internet > Our Plans, start from https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview and click "Get started".
The process is almost the same, though it already have my address on record.
Didn't need to clear cache, didn't need to use incognito, didn't have to change dates.
But it somehow made a difference.

Strauss

I agree, this website can be tricky sometimes.

Dgjf

@Ricardo since you manage to fix the issue, and the question is old, can you please choose the best answer to closed the question and make it resolved. Thank you and have a nice day