Any human work there in fizz ??

Florent G. #36365
Florent G. #36365 Posts: 4 ✭✭
in Your Fizz Account
Always robot answer me, so dor the 5th time i explain my problem but nobody is in condition to fix it, i just changed my payment card, so its the same card just new one and the payment dont work !!!!
Understood ??
And then you answer to me like robot 4 time with your technical team i mean some people who dont care ...
Now i receive email 3 days after i told you my problem and the problem still because ypu even dont read or listen your costumer you send me at my bank... how do you explain that?
With an automatic message ...
Congrats fizz to be close to your costumer and take care.

Answers

  • Fizzy
    Fizzy Posts: 11,795 ✭✭
    Hi Florent

    Sorry there is payment problem.

    Here are the steps to update a payment method, and associate it to your plans:


    1. In your Fizz account, go to My Profile
    2. Click on Payment methods.
    3. Click on Add a new payment method to add your new payment method.
    4. Now make your way to My plans.
    5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
    6. Then, select the payment method you no longer want to us, and click on Delete.
    7. After updating the payment method with the new card, find the button "Make payment now". Click it to make manual payment and your service will be restored within 2 hours.

    More info here: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

    If any problem, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open the help link page mentioned above from Fizz Solution Hub.
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Florent G. #36365
    Florent G. #36365 Posts: 4 ✭✭
    I already do that mister robot!!
    Nice to meet you...
    Im happy to say i will leave fizz because you dont give a *** about the problem.
    Automatic answer and its not our fault...
    So thank i have no phone line since one week i just changed my card, its the same as before but new and you dare told me its my bank...
    Come on guys youre not professional with no respect.
    Dont need people for work at fizz only robot who take the money.
    Im stupid for understand that too late .
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Fizzy explained it perfectly. You can be connected to a live chat agent.
  • JoanMr
    JoanMr Posts: 330 ✭✭
    Well here we are users, just like you. So please don't throw your anger at us. Fizzy is not a robot.
  • Whizz
    Whizz Posts: 23,047 admin
    Hi Florent,
    I understand and I'm sorry for the inconvenience.
    Following the ticket that my colleague created for you, I can see that under My plans->Manage plan->Payment method the green manual payment button, Make my monthly payment, is available for you to use.
    If you still cannot use it, I kindly invite you to delete your browser history together with the cache memory and cookies before you try updating your payment method again. Also, you can try to update your preferred payment method from Incognito mode or a different browser or device.
    You can only use any Canadian Visa or Mastercard credit card (including prepaid), or a Visa Debit card from official Canadian banks such as TD, RBC or CIBC, as shown here:
    https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Please verify that you use the same information as you have declared on your bank account file in order to update the payment method on your Fizz account.
    The bank account file that you have completed when you registered the information at your bank holds the billing address that should also be registered on your credit card, provided that's a Canadian credit card, and is also the information that you need to enter on the payment method form on your Fizz account.
    More details can be found here:
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    You can also use that link to contact us if you require further assistance.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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