Activation status stays pending even though service seems to be working followup
Giovanni C. #38787
Posts: 2 ✭✭
in My Mobile
Hi,
I posted previously but can't seem to post in any existing threads, I can only "ask a question" so sorry for the duplicate.
Thanks everyone for the replies to my previous question, I just wanted to followup. This morning I received an email to "Continue activating your SIM card" as well and found a notification to "Finish activating your plan". In both cases I'm lead to the first page where you enter the code on the back of the SIM card. When I try to do so it is rejected saying this SIM has already been allocated to another user.
I'm not sure if this is a new problem or just the continuation of the first one I posted about but felt I should provide an update for the technical team.
Thanks,
Giovanni
I posted previously but can't seem to post in any existing threads, I can only "ask a question" so sorry for the duplicate.
Thanks everyone for the replies to my previous question, I just wanted to followup. This morning I received an email to "Continue activating your SIM card" as well and found a notification to "Finish activating your plan". In both cases I'm lead to the first page where you enter the code on the back of the SIM card. When I try to do so it is rejected saying this SIM has already been allocated to another user.
I'm not sure if this is a new problem or just the continuation of the first one I posted about but felt I should provide an update for the technical team.
Thanks,
Giovanni
18
Answers
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Hi Giovanni
The Whizz confirmed that your plan is activated
https://community.fizz.ca/questions/2570458-activation-status-stays-pending-though-service-seems-working
Therefore discard all messages regarding continue de activation9 -
Hi Giovanni
You need to ignore this kind of message.
The Whizz (Fizz's employee) confirmed that your plan is activated
https://community.fizz.ca/questions/2570458-activation-status-stays-pending-though-service-seems-working
Probably you checked the plan, therefore, the system believe that you want to activate it. Like the cart from en online shop.
You previous post was closed, this is the reason why you cannot reply, probably the Whizz did.10 -
Your plan has been activated successfully so you can ignore this second message. Log into your profile, you should see it there8
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Unfortunately it looks like Fizz has system reporting bugs... Maybe it will all be resolved next time it synchronizes its systems8
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If everything works fine, you can ignore the message.8
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It must be a bug, if everything works I would suggest to wait a couple of days and see if it is just a matter of letting the system update. If it does not, you can try to contact the support!7
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Hey,
I think they worked a lot on the website today so that must be only a bug
3
This discussion has been closed.