Activation status stays pending even though service seems to be working followup

I posted previously but can't seem to post in any existing threads, I can only "ask a question" so sorry for the duplicate.
Thanks everyone for the replies to my previous question, I just wanted to followup. This morning I received an email to "Continue activating your SIM card" as well and found a notification to "Finish activating your plan". In both cases I'm lead to the first page where you enter the code on the back of the SIM card. When I try to do so it is rejected saying this SIM has already been allocated to another user.
I'm not sure if this is a new problem or just the continuation of the first one I posted about but felt I should provide an update for the technical team.


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