If I get no service, do i have to get a newsim card
Answers
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You should contact customer service ASAP6
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Hi Meekael
Did you check the network operator configuration, which must be in automatic
iPhone: Settings → Operators → Automatic/Fizz
Did you try the SIM to a different phone?
You must contact the support
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page5 -
Hi Meekael
What phone model are you using? Did this phone previously work with your Fizz SIM?
Make sure your phone is unlocked and compatible with Fizz network:
https://fizz.ca/en/faq/compatible-devices
Here is a troubleshooting guide from Fizz:
https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
Do any of the services work? Can you make calls? How about texts?
If the phone says "No service", is it possible your phone has been blacklisted?
You can check here:
and/or try the SIM card with another phone.
You can also Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open one of the help links mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
If the network operator is Fizz and it is not working, please contact support!5
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Hello meekael,
I am sorry about the situation you encountered.
We have already replied to a similar post you made regarding this issue. Please verify it.
Thank you for your understanding.
Have a good one!
Alexandru5 -
It was workin last week it just suddenly stopped 3 days ago and I don't know how to contact support4
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Hello meekael,
Here you can find more information about how you can reach our support: https://fizz.ca/en/contact-us
Have a good one!
Alexandru5 -
Try to contact the support through your account or Facebook. Hope your issue will be fixed!3
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Hey,
Is your problem fixed by now?
Please let us know !!0
This discussion has been closed.