it's been 3 days I don't have no service and I paid for the month,is it going to come back ?

meekael
meekael Posts: 6 ✭✭
in My Mobile
I don'tknow what do

Answers

  • Mike
    Mike Posts: 21,664 ✭✭
    Hi Meekael

    You posted on the mobile session.

    Here we are users, did you try the SIM to a different phone?

    Did you check if your last payment was successfully or the statut of your account?

    To see a list of all your Fizz transactions:

    My Plans→ choose the plan you wish to see transactions → Transaction history.


    Can you try to reboot the phone?

    Check also the network operator configuration, which must be in automatic

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    You can always contact Fizz's support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Fizzy
    Fizzy Posts: 11,883 ✭✭
    Hi Meekael

    Which service are you referring to?

    First thing to do is try restarting your device (phone or modem).

    Also please check your Fizz account to ensure your plan payments are up-to-date.

    You are also able to see that the payment was successful by going to My Plans >> Transaction History.
    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

    When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    In case of a problem, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Please reach out to support. You should have service by now
  • meekael
    meekael Posts: 6 ✭✭
    I did reset my phone, took my sim out put it back in, checked if the transaction passed and I still dont have service
  • Fizzy
    Fizzy Posts: 11,883 ✭✭
    Meekael

    What phone model are you using? Did this phone previously work with your Fizz SIM?

    Here is a troubleshooting guide from Fizz:
    https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly

    Do any of the services work? Calls? texts? Mobile data?

    Make sure your phone is unlocked and compatible with Fizz network:
    https://fizz.ca/en/faq/compatible-devices

    You can also Live chat with Fizz support:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open one of the help links mentioned above from Fizz Solution Hub.
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 23,436 admin
    Hello meekael,
    I am sorry about the situation you encountered.
    I just verified your account and I can see the line is active and ready to use.
    Can you please try to restart the phone one more time?
    In case you are still experiencing issues please contact our support: https://fizz.ca/en/contact-us
    Have a good one!
    Alexandru
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