Payment failed but my credit card is working and was successfully added. What's wrong?

Hi Yu-Yuen

Did you associated your new credit card with your plan?

This is the full procedure

If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.

If you associate a new credit card with your plans, you can also force the payment
My Plans → Manage Plan → Payment method → Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

If you old card is still valid you can use it to make this month paiement

Oh, I didn’t think that Canadian Banks still issue debit only card. I thought all of them are Visa and MasterCard debits.

I had the same issue when my credit card expired and got the new one. I added a new credit card in my account with the same number but different expiration date and cancelled the old one. In this way the payment went through. Hope this helps!