How to claim my free data?
Caroline A. #38457
Posts: 1 ✭✭
in My Mobile
I try to claim my free data but when i do it it says that my number isnt activated even if it is and working. It shows my number but when i try to activate the free data it says it can only be applied on an active number.
17
Answers
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Hi Caroline
When did you activate your plan?
This is very strange problem, you must contact the support by chat
1- Click on this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option10 -
Hmm, I haven’t seen a problem like this. Please contact customer support. I am sure they are able to sort this out for you !9
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That sounds like one for support, the function works fine for me. You can reach them here: https://fizz.ca/en/contact-us under Step 28
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Hi Caroline
Did you activate your plan earlier today? There can be a delay before the account info is updated. You can check your account again in a few hours or in the morning.
In the meantime, you can check this Fizz FAQ to ensure your SIM card is working:
https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
If any issues, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.10 -
i hope it's just a delay after creating your account and it works now.9
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How long has your plan been active?9
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Do you have a data plan? Could be because of that9
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Hi Caroline,
It happen the same to me. My ported number was in PENDING. When the system activated I was able to apply it !
Thank you8 -
Make sure your activation is complete.2
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Like other said: make sure your plan is active and that you have data in it, else you won't be able to activate them.1
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Contact the support team1
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Hi Caroline,
I can see that a ticket was escalated to our specialized team by one of my colleagues recently and a reply was provided via it a few hours ago.
Would you kindly check and see if your encountered situation was solved?
Thank you very much for your understanding.
Have a good one!
Andrei1
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