I get an error when gifting data ?

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Emmanuel S. #36497
Emmanuel S. #36497 Posts: 235 ✭✭
in My Mobile
I get error "_shortcode.SOURCE_PRODUCT_IS_NOT_FOUND" when trying to gift data to a friend. Is anyone else getting this error ?

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  • Fizzy
    Fizzy Posts: 10,920 ✭✭
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    You encountered a program error: Is it possible you have insufficient data remaining to donate or your friend is ineligible to receive data?

    More info can be found here: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

    Contact Fizz support if problem persists.
  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 235 ✭✭
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    Thanks Fizzy, I have over 1Gb of data, so I think that should be enough to give, I'll have my friend check his plan. Thanks !
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Is the data, data that you purchased?
  • Fizzy
    Fizzy Posts: 10,920 ✭✭
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    Emmanuel

    Only data from the paid part of your current month's plan can be donated.
    How much of this data do you have remaining?

    If you were gifting 1 GB, can you try gifting 500 MB to see if this works?

    At one time, there was an accounting issue on my plan data and I could not gift the last 500 MB so it ended up going to my rollover.
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