Why is it impossible to talk to someone when we pay just a little bit less than other providers?

David B. 83068
David B. 83068 Posts: 7 ✭✭
in Welcome and join
Waiting for a technician... it’s almost 12pm and he did not show up yet. Find is it impossible to talk to someone? I really need internet today. If he doesn’t, show, I’ll go with another internet provider. Sorry

Answers

  • Fizzy
    Fizzy Posts: 11,788 ✭✭
    Hi David

    Sorry the technician might be late due to difficulty with previous installation and bad weather.
    Just hang in there. Keep an eye on your phone, email and outside front door for signs the technician has arrived. They can be a few hours late for the appointment.

    If no one comes today, you will be able to reschedule another appointment yourself from the account by going to My Plans >> Manage Plan >> Appointments. The 'Reschedule' button will appear there, once 24h passed since the appointment was due. You can then choose a new date and time that's best suited for you.

    If you need to contact Fizz support, they are available by chat:
    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    or any time at https://fizz.ca/en/contact-us
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Apparently technicians are currently delayed. Many customers have a problem in that regard.
  • David B. 83068
    David B. 83068 Posts: 7 ✭✭
    Thank you very much. Since he has my phone number, I’m expecting to receive at least a call from him telling me if he’s coming and when... well, I’m standing at my door since 7:30am this morning... if he doesn’t call (15 minutes left), at least, I’m out... (cellphone as well)
  • Whizz
    Whizz Posts: 23,042 admin
    Hello David,
    Sorry for the unpleasant situation.
    I kindly inform you that I have verified your account and see that the technician came and the installation was completed on January 2nd.
    Please let us know if we can help with any other questions. We are at your disposal anytime at: https://fizz.ca/en/contact-us
    Have a wonderful day!
    Adelina
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