how to subscribe to internet using referral code?
kayla B. #37885
Posts: 1 ✭✭
in Internet
I'm new to Fizz, I'm trying to subscribe to fizz home internet using a referral code but during the set up process it doesn't ask me for the code, also, at the end there is a never ending loading icon. For whatever reason when I click on the chat icon nothing appears.
22
Answers
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Kayla
You can enter the referral code only at the creation of your first plan under one account.
Therefore, if you already have a plan, you need to open a new account.
Regarding the loading problem, did you try to pick a different date
In case of problem, you can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz
4- The green bubble should appear in bottom right of the page13 -
As Mike already correctly mentioned, you need to enter the referral before you activate your plan. Usually in the Summary/Overview page there is a dedicated space where you can type in the code. If you forgot to do that and already activated, a discount cannot be retroactively be applied.10
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Hi Kayla
First of all, welcome to Fizz!
If you haven't already seen this FAQ page, please read it: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz
As Mike wrote, you can use a referral only when you are activating your first plan.
In your case, others have encountered a similar issue. Here are 2 suggestions:
1. Clear your browser cache and try with a new tab in private mode.
2. Select a different appointment date/time. The one you are selecting seems to be causing the time-out issue.
Before trying again, please check your credit card account to be sure a charge did not go through. If any problems, you can contact Fizz support by chat: https://fizz.ca/en/contact-us11 -
Hi, I'm sure that sweden will again have the best answer, not very subtle little game...9
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You need to enter the referral code before you activate your account. Otherwise you will lose the option to do so.7
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kayla,
Please, note that referral code can be apply only when we are subscribing for a first new Fizz plan.6 -
You should find a place to put a referral code somewhere during registration !4
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Hey,
I had the same problem with the loading icon, you should try to change he date and hour, it worked for me.5
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