how to subscribe to internet using referral code?

kayla B. #37885

I'm new to Fizz, I'm trying to subscribe to fizz home internet using a referral code but during the set up process it doesn't ask me for the code, also, at the end there is a never ending loading icon. For whatever reason when I click on the chat icon nothing appears.

Mike

Kayla

You can enter the referral code only at the creation of your first plan under one account.
Therefore, if you already have a plan, you need to open a new account.

Regarding the loading problem, did you try to pick a different date

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz
4- The green bubble should appear in bottom right of the page

StefanM

As Mike already correctly mentioned, you need to enter the referral before you activate your plan. Usually in the Summary/Overview page there is a dedicated space where you can type in the code. If you forgot to do that and already activated, a discount cannot be retroactively be applied.

Fizzy

Hi Kayla

First of all, welcome to Fizz!

If you haven't already seen this FAQ page, please read it: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz

As Mike wrote, you can use a referral only when you are activating your first plan.

In your case, others have encountered a similar issue. Here are 2 suggestions:
1. Clear your browser cache and try with a new tab in private mode.
2. Select a different appointment date/time. The one you are selecting seems to be causing the time-out issue.

Before trying again, please check your credit card account to be sure a charge did not go through. If any problems, you can contact Fizz support by chat: https://fizz.ca/en/contact-us

Gilles

Hi, I'm sure that sweden will again have the best answer, not very subtle little game...

Stanley M.

You need to enter the referral code before you activate your account. Otherwise you will lose the option to do so.

MichelP

kayla,
Please, note that referral code can be apply only when we are subscribing for a first new Fizz plan.

Sharpie22

You should find a place to put a referral code somewhere during registration !

Louis C. #37704

Hey,
I had the same problem with the loading icon, you should try to change he date and hour, it worked for me.