Website crashed while creating account ?

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Geneviève L. #37786
Geneviève L. #37786 Posts: 6 ✭✭
in My Mobile
The website crashed yesterday after i enterred my brand new sim card number so now when i enter the number, it says that is already used by someone and i cant finish the activation...do i really have to buy another now ?!

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  • Mike
    Mike Posts: 20,833 ✭✭
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    Geneviève

    Please check under your account if the plan was created.

    The SIM number is locked for 2 hours if used but if you did not complete the process.

    Non you do not need to buy a new one.


    In case of a problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page



    This is also a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).

    If you need a referral code, there is a list here:
    https://community.fizz.ca/questions/2198337-place-referral-codes
    You can choose mine, both parties will receive the bonus credit once you have paid your second bill.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Genevieve,
    Sorry,
    Please , log to your Fizz account and ask for help and contact the Fizz customer service by chat.
    click on this:
    https://fizz.ca/en/faq/activate
  • Geneviève L. #37786
    Geneviève L. #37786 Posts: 6 ✭✭
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    *24 hours ago and yes, an account is created
  • Mike
    Mike Posts: 20,833 ✭✭
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    Geneviève, the account or the plan?

    But I believe that you need to contact the support since they can look on your account to see if the plan was created.
  • Marie-Claude C. #37379
    Marie-Claude C. #37379 Posts: 420 ✭✭
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    Hi Geneviève,
    Sorry about this problem,
    I also think you should contact Fizz for this.
    If you should need a new SIM card, note that you can have a free SIM card at a participating Couche-Tard with the Couche-Tard apps.
  • sman
    sman Posts: 4,402 ✭✭
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    Genevieve contact the support it is the only possibility to solve your problem
  • Gilles
    Gilles Posts: 1,340 ✭✭
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    Wow, this question has been open for 11 days, chezzwizz what are you doing?!?
This discussion has been closed.

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