Internet is down, my side or fizz server side?

Hi Pier-Olivier

What do the LED lights on the front of the modem look like?

Which firmware version is on the modem?

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Since one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, it can be a problem in your sector.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Please also check your Fizz account to make sure your plan payments are up-to-date.

You can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection. Be aware that you may need to redo the modem configuration.

Unfortunately other cable internet customers have reported internet outages.
There is a noticeable spike in outages this evening:
https://downdetector.ca/status/videotron/

If the problem persists, please contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option.