Internet is down in gatineau,qc

Payel · December 2020

Why is the internet down in gatineau,qc? When will be back? Thanks.

Mike · December 2020

Payel

This is a good question for the support, here we are users.

If your new billing cycle was due in this days, you should also check the transaction history to validate that the payment was processed.

Try to turn off the modem for 5 minutes.

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.

Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

wolfy · December 2020

Follow this
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Whizz · December 2020

Hello Payel,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Mike indicated, and they've provided you a solution for this unpleasant inconvenience.
If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
Have a nice day!
-Bogdan

Neil W. #37567 · December 2020

I'm in the north part of Hull (Mont-Bleu neighborhood) and I also have no Internet all of a sudden. I've done everything including a factory reset to the modem, but it still isn't working.

Chelsea M. · December 2020

I’m near mont bleu area and I’ve also had sudden issues with my internet. Says modem isn’t connected

Neil W. #37567 · December 2020

Bogdan tells me
"I have checked the modem's status and I found that there are some works in your area, and our team that's on the spot, is going their best to finish it as soon as possible."