I've tried everything

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David F. 80438
David F. 80438 Posts: 5 ✭✭
in My Mobile
I cant call out. Phone recording says the service is unavailable call 611. 611 doesn't work :(
Same message.

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  • Mike
    Mike Posts: 20,797 ✭✭
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    Hi David

    Please try to reboot the phone

    Make sure your phone selects the Fizz mobile network

    IMPORTANT: Before starting this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.

    The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    Here the Whizz said that everything is ok
    https://community.fizz.ca/questions/2541655-cant-call

    You can always contact the customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • David F. 80438
    David F. 80438 Posts: 5 ✭✭
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  • Jaquesdoo
    Jaquesdoo Posts: 119 ✭✭
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    is that because roaming ?
  • Whizz
    Whizz Posts: 19,364 admin
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    Hi David,
    Thank you for presenting us with this situation and I'm sorry for the inconvenience you are currently experiencing.
    However, please bear in mind that in order to use a plan it needs to be active and running.
    As I can see from my end yours is not, unfortunately.
    You can reactivate it simply by following the instructions here and going to My plans-> Reactivate:
    https://fizz.ca/en/faq/reactivate
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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