I recently traveled from Quebec to Ontario, I am unable to use mobile data although I can make calls
Answers
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Shams
You need to activate the data roaming
Settings → Mobile network → Roaming
If this do not help
double check the APN configuration
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
You can contact Fizz support by chat for help, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
4- The green chat bubble should appear after a few seconds in the bottom right corner.9 -
Hi, Shams
Have you settled the roaming on your android phone?
And please, check the APN settings on your phone; thoses settings must be well active to be abled to use your data.
See:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn6 -
Hi Shams,
Please bear in mind that Ontario is part of the regions where Fizz provides extended coverage via our partner networks.
I'd recommend you make sure that you're connected to Fizz EXT as a provider and also have your roaming option turned ON.
More helpful details can be found here on our FAQ:
https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-m...
Thank you very much for your understanding.
Have a good one!
Andrei0
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