i keep on getting a notification that conditional forwarding is enabled and when i call my voicemail
Answers
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Hi Elchunen
What phone model are you using? Have you tried restarting your phone?6 -
The chat solved a similar problem for me a few weeks back.6
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You can also try dialing one of these codes to disable Call Forwarding:
- #21# to deactivate universal call forwarding
- #67# to deactivate call forwarding when busy
- #61# to deactivate call forwarding when no answer
- #62# to deactivate call forwarding when not reachable
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More info on Call Forwarding here: https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding
If you want to contact Fizz, you can Live chat with support from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
Hello Elchunen,
We're sorry to hear you're encountering this situation. I checked your account and your plan is active and in good standing, you also have unlimited minutes included. In this case, I kindly invite you to follow the steps Fizzy mentioned in order to reboot and disable call forwarding and test with various phone numbers, to see whether the issue is with some of them or all.
If there's still a situation ongoing, please reach out to us since we will need some additional information in order to be able to help: https://fizz.ca/en/contact-us
Have a wonderful day!
-Ioana1
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