my 60Mbps internet is very slow?

madhav · November 2020

Dear Team,
Can someone explain why my internet is so slow?
Im paying for 60 Mbps but getting only the figure below, btw Im directly connected by ethernet cable and changed the cable with a new one. I've also reset the router
Testing download speed................................................................................
Download: 22.80 Mbit/s
Testing upload speed................................................................................................
Upload: 5.46 Mbit/s
This is not acceptable, refund my money of fix it!

Stephane83 · November 2020

Have you try To contact fizz support with the chat bubble

Mike · November 2020

Hi Madhav,

Try to connected the computer with the ethernet cable or with the Fizz's app, this will give you the real speed

Have you tried restarting your modem?

You may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Any ad blockers in your browser should be disabled.
2- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Yoda · November 2020

You should contact fizz to fix it.
In the picture, we can see your IP address. As any other personal information, it's recommended to keep it safe and not sharing it publicly.

Alzhi · November 2020

Madhav,
If you are connected directly with the cable from the Modem and you try resetting your device, then I would recommend you contacting Fizz by Chat as we are all users on this forum

- Log into your Fizz account.
- Open the help card : https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
- Click on the Green question mark chat bubble in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST

If demand is too high the chat bubble might not appear, leave them a message on Facebook Messenger or Twitter in private

Have a good day

madhav · November 2020

I'll go ahead and contact support - hope they don't waste my time again!

Fizzy · November 2020

Hi Madhav

Sorry you are having internet issues.

You can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.

I hope Fizz support will be able to help. If the situation does not improve, they may send a technician to have a look or replace your modem if needed.

Keep in mind that the maximum speed of your plan is the total bandwidth speed shared among all users in your home. If you require higher speed, you can opt to upgrade your plan speed to 120 Mbps.

Whizz · November 2020

Hello madhav,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Mike and other members indicated, and they've provided you a solution for this unpleasant inconvenience.
If you encounter anything else, don't hesitate to contact us again.
Have a good one!
-Bogdan

Cardileo · November 2020

Have you set you APN (Access point network) to the Fizz next work, if you haven't you might not be using LTE like it says.
Go to your profile then go to manage profile. Somewhere there this is and option to help you set up the APN for fizz.