Internet cuts from time to time?

David M. 67877 · November 2020

So I'm not sure if it is my modem or the internet line, but my internet sometimes just stop for a couple seconds and then works again. At first i thought that maybe the wifi was the problem, but i also have an ethernet connection that sometimes also get that problem.

Mike · November 2020

Hi David

Sorry to ear about your problem.

Please unplug your modem for 2 minutes, after the reconnection wait another 2 minutes, then test your connection with a device connected directly to the modem by ethernet, if you can. Does the problem happening with WIFI only or even when your device is connected by ethernet cable?

If the problem happens with wifi only, you can check here for more info:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If you also have the problem with a wired connection, please check here:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any one of the help links above.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Mando1 · November 2020

Hi David,
Internet should not stop from time to time, even for a few seconds.
If the problem persists, you should contact Fizz support by chat or via Facebook Messenger to see how they can help.

FC · November 2020

Hi David,
I had the same problem like you before. The reason I knew was that my alarm sent me notification when the WiFi lost. I bought a new router ($200), instead of using Fizz Modem. Everything is okay now - no even single cut for 3 months. I think Fizz Modem is not good for WiFi.

Internet cuts from time to time?

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