Wifi doesn't reach everywhere in my apartment?
Answers
-
Hi Stephanie
I will try to modify the configuration, start disabling the Wifi Steering
1- Log in at: 192.168.0.1 from the web browser of any device.
2- Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3- Go to the next section to apply changes:
Wireless → General Settings → 5GHz → Band Steering (Disable)
After
Try manually selecting different Wi-Fi channels on your modem
A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.
1- Connect to your Wi-Fi network.
2- Open the browser on any device, and enter the address 192.168.0.1
3- Log in using these credentials:
Username: cusadmin
Password: (Enter your password, the one you chose when you initially configured your network)
4- In the green bar, select Wireless.
5- Then select:
General settings
5 GHz and/or 2.4 GHz
Wireless channel
6- Select a different channel.
Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1.
source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If all of this does not help, you have 2 options, put the modem in bridge mode and use your own router or contact the support.
You can also contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)11 -
Like Mike said, disable wifi steering.10
-
You have to disable wifi steering.9
-
Mike, I can't log in on the web browser using my fizz password?9
-
if you still have any problem, you can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!9
-
Flofanier
This is strange, if the wifi password does not work try with the default password wrote on a sticker affixed to the back of your Wi-Fi modem
If nothing helps, you need to do a factory reset
Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.
Once your modem has restarted, follow the same instructions as when you first installed it.
IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .)
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).7 -
Maybe you have interference from your neighbors? Have you tried to put the modem in a different spot?7
-
Once you've figured this out I would put Mike as the top answer on this one.6
-
I hope you got it working5
This discussion has been closed.