Switching from 5Ghz to 2Ghz

Jennifer D. #35386 · November 2020

I am trying to connect a smart light bulb to the wifi, which requires it to be set at 2.4 GHz. I think my router is set at 5 GHz right now. How can I switch it to 2.4 GHz?

Mike · November 2020

Hi Jennifer

You need to disable the band steering, this will separate the two wifi

1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)

3. Go to the next section to apply changes:
Wireless → General Settings → 5GHz → Band Steering (Disable)

Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If you have the app

The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:
Choose: ''My Wi-Fi''
Select your Wi-Fi network
Select: ''Advanced Settings''
Band Steering ''On/Off''

Fizzy · November 2020

Hi Jennifer

By default, the Fizz modem has both frequencies (2.4 GHz and 5 GHz) enabled and also band steering enabled.

As suggested, one option is to disable band steering on the modem.

If you don't have many devices using wifi and won't be needing the 5 GHz frequency at all, you can disable the 5 GHz all together. In this case, the modem will broadcast only on the 2.4 GHz frequency.