I did not receive my SIM Card

Mohamed Y. #35191
Mohamed Y. #35191 Posts: 1 ✭✭
in My Mobile
Hello,
I did not receive my sim card.
Please resend another sim with the correct address.
I contacted Canada post, The agent told me the apartment number is missing.
My address is *******

Answers

  • Mike
    Mike Posts: 21,577 ✭✭
    Hi Mohamed,

    Here we are users, you need to contact the support

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Bella W.
    Bella W. Posts: 3 ✭✭
    Me too, someone stole it
  • LemonHead
    LemonHead Posts: 355 ✭✭
    I would contact support on this one. I also wouldn't recommend sharing personal information on a public message board.
  • Andrée
    Andrée Posts: 970 ✭✭
    Hi Mohamed,
    Since you probably gave you apt number to Canada Post, are they not sending it back to you ?
    If not, you can also get a Fizz SIM card at a participating Couche-Tard. Call first to see if they have in store.
    Upon activating the second Sim card, ask Fizz and they will refund the first one that was lost.
  • Whizz
    Whizz Posts: 23,083 admin
    Hello Mohamed,
    Apologies for the inconvenience.
    I have verified and see that you've managed to contact us on Live Chat and one of my colleagues helped you further with this situation. A refund was already placed for the sim card that you didn't receive, and you will receive the amount in the next few business days.
    Please reach us back if you have any other questions. We are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
    I wish you a wonderful day!
    Adelina
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