Appointment Cancelled

Hi Gerard

Sorry your appointment was cancelled.

You will be able to reschedule another appointment yourself from your account by going to My Plans >> Manage Plan >> Appointments. The 'Reschedule' button will appear there. If your appointment was cancelled earlier today, you may have to wait until 24h have passed. You can then choose a new date and time that's best suited for you.

If you need to contact Fizz support, the chat is available between 8 am and 9 pm everyday at
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
or any time at https://fizz.ca/en/contact-us

Gerard

Fizz is prepaid. For the home internet plan, you are charged for the first month when you register / sign-up. There are no additional charges unless you opt for the $30 VIP installation.
The second payment will be taken 1 month after the installation is complete.

On the installation appointment date, the technician will bring the Fizz modem/router to you and hook up the cabling into your home. You can consult the overall Fizz guide here: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

You can also write back here if you have any questions. Fizz customer service is also available:
https://fizz.ca/en/contact-us