Is anyone else's wifi down in Montreal? My devices are connected but there is no internet.

brainwash · November 2020

It stopped working all of a sudden. I already unplugged and even reset the internet. Nothing works!

vanigh · November 2020

Internet is working fine at our house, maybe there is a little problem in your area.
If any of your neighbors have videotron Cable TV see if they are down, it's the same source.
this URL may help
https://istheservicedowncanada.com/status/videotron
https://downdetector.ca/status/videotron/map/

Andrée · November 2020

Hi brainwash,
Everything works just fine in my area.
Hope your service comes back soon. If not, contact Fizz support.
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Vanessa W. #30675 · November 2020

Everything has been working for me! Perhaps try restarting your phone?

Whizz · November 2020

Hi Brainwash,
Having checked in my tools, I can see that there is currently an incident reported in your area and this interferes with the network connection to that specific node. Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
Thank you very much for your understanding.
Have a good one!
Andrei