Is there Fizz internet service to where I'm moving?

Guy L. 61803
Guy L. 61803 Posts: 1 ✭✭
in Internet
I'm moving to a townhouse complex and if I enter my unit # it says " no service to commercial addresses" but if I enter any other unit #s , there is service, why is that?

Answers

  • Mike
    Mike Posts: 21,585 ✭✭
    Hi Guy
    contact the support, since fizz does not offer their service for commercial, and if they have an error in their system only them can fix it.

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Waldo
    Waldo Posts: 1,621 ✭✭
    Hi Guy,
    I think you should contact Fizz with this.
    To do so, log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
  • Fizzy
    Fizzy Posts: 11,809 ✭✭
    Hi Guy

    If other units in your building are eligible, you should be too.

    To be sure, you can contact customer support by chat, from 8 AM to 9 PM every day:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
    It is best to contact Fizz customer service, their website/system has that unit listed as commercial and it requires a person to correct that information so you can initiate the moving of your internet service.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Guy,
    If you have not a commercial adress, it can be an error in their database.
    Please, contact the Fizz customer by chat to get an answer about your desire to subscribe to Fizz residential internet.
    To chat:
    First, log into your your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    Click on the green chat bubble of Fizz when you see it down to the right of the page.
  • Whizz
    Whizz Posts: 23,112 admin
    Hi Guy,
    I'm sorry to learn about the inconvenience you're experiencing.
    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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