I have both Internet & mobile (Canada+USA) plan with Fizz. Will I be able to transfer/move these to

Somasekaran · November 2020

I am moving to Vancouver next weekend. I wish to know if I will be able to transfer or move my Internet and Mobile* plan over to Vancouver and use it there. I tried going into my account and manage services and typed in the new address. But when I click save, it brings me to a blank page. No information is displayed. If I am unable to transfer, I would have to cancel my subscription. If I cancel subscription, do I have to return my modem? How will I return it?
*My current subscription for mobile covers all over Canada plus USA.

Mike · November 2020

Hi Somasekaran
You cannot. (the short answer)

The mobile and internet are available only in Quebec, the mobile also in the Ottawa region.

You can use the mobile outside Quebec, only for 3 months

https://fizz.ca/en/faq/partner-networks

this is the text
We reserve the right to interrupt or block access to our network of partner providers Fizz EXT if you use your mobile service primarily on their networks for 3 consecutive payment cycles.

Chris_RefCode_AKTFR · November 2020

you are unable to transfer it to vancouver. once you unsubscribe fizz should provide you with instructions to return the modem.
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

Fizzy · November 2020

Hi Somasekaran

Unfortunately Fizz services are really for residents of Quebec and the greater Ottawa area only.

You will need to subscribe to both services.

How to cancel mobile: https://fizz.ca/en/faq/unsubscribe
How to cancel home internet: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

Have any questions for Fizz? You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any one of the FAQ help link pages mentioned above.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Gilles · November 2020

Sad but true, you will have to say goodbye fizz

MichelP · November 2020

Somasekaran,
Sorry,
You will be obliged to unsubscribe to your Fizz plans and return the modem by mail.
Fizz is not a national provider like Rogers, Telus, Bell.
To subscribe to a Fizz mobile plan:
You need to stay in the green suscription zone of Fizz in Quebec and only Ottawa.
And for the internet residential plan:
You need to stay where the câble network of Videotron is available.