How to add United States of America's zone and keep old plan
William A. #3398
Posts: 2 ✭✭
in My Mobile
I currently pay 28$ for 2GB of data and simply want to add United States of America for a 2 months travel. Since Fizz is a web platform, I always thought the goal was to achieve more flexibility, but weirdly enough I am unable to change my current plan. Today, I got an offer from another company that is cheaper (including US) and allows me to rollback to canada once the trip finished. Should I go with this company or will you prove me that you can be more flexible? Thanks
12
Best Answer
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Hi William,
you cannot change your plan in the 48 hours before the renewal
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Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.
Source: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan6
Answers
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William we are customers like you here in the forum.... if your next renewal date is too close you can’t change your plan. Is it the reason why? And the change will take place your next renewal.
https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
If you still have problem contact Fizz
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca7 -
Hi William,
You can keep your actual plan and use an add-on. Go to my plans, add-on, international calls. I think this should work for you.10 -
if you modify your plan you will loose it7
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William,
If you have a preferential price for your Fizz mobile plan, it would be better for you to buy an add-on for the USA for the 2 next months of your travel.
You can also change your plan at least 48 hours before the end of your billing cycle if you decide to loose your preferential plan and add the Canada/USA coverage for the next 2 months.7 -
Thanks for all your replies! I understand that I must cancel my plan and go with another company! Cheers. William4
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Hi William,
Sorry to see you go.
Too bad we could not find an answer for you.10 -
Just in case you change your mind :-) Here are the prices for travel add-ons for the US. You have quite a good price for 2GB (is it unlimited calls and texts as well?) so you better not change your plan because when you change it back, you'll pay the current price.7
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William, you'll have to factor in the price of a new SIM card as well with the other company for 2 months.8
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You can also buy a local SIM in the USA.7
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Hello William,
I think you should stay with Fizz and go with the add-ons proposed by Yelena. Seems to me like the easiest way to go, and keeps your current plan at the same price for your return.9 -
Hey, is your question answered by now? If not, let us know! And if it is, please choose a best answer and close this topic
Have a great evening !0
This discussion has been closed.