What is the "broadband reactivation"?
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Hugoco
Posts: 3 ✭✭
Fizz charged 20 $ to my card under the item broadband reactivation.
What es that?
I'm an early customer of Fizz and never did any change in my account.
What es that?
I'm an early customer of Fizz and never did any change in my account.
17
Answers
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Hi Hugoco
I haven't heard of this charge. Broadband reactivation seems to indicate that your home internet was suspended and needed to be reactivated. Is this the case?
What is the date of this charge on your statement? Was it charged by Fizz?
Please logon your Fizz account to see your active internet plan. You can check the transaction history of your plan to see all the charges.
For payment issues, please contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-payment-cycles-work
4- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
Never heard about. You should contact Fizz support here https://fizz.ca/fr/nous-contacter to find out.If is an error, you'll be reimbursed.8
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Hugoco,
Sorry for this charge.
We are Fizz users like you.
Please, contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders
Click on the green chat bubble of Fizz when you see it down to the right of the page.6
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