How can I log in?

yeonsoo · September 2020

I can't log in or change my password. . I will be moving soon, so you have to return my Fizz account. If you can't restore my account within this weekend, I will change my bank account number and not return my modem. You postpone this for so long that I don't have time anymore. Hope you solve this problem soon.

gabibel · September 2020

You should try contacting Fizz chat support directly on Messenger. The community can't do much by itself other than suggest you try on another browser, another device and at a later day. Good luck.

Lieux · September 2020

Yeonsoo did you try with a different browser? Or in incognito mode?
If nothing helped reach Fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

And read this to help you to unsubscribe https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

Pianotime · September 2020

Trying through a few different devices is good advice.

Danny M. #31189 · September 2020

Hello yeonsoo. We can't help you here, you need to get in touch with Fizz. Be aware that if you do a charge back and don't return the model, you might get banned from fizz/vidéotron completely. A chargeback/block should not be your first option.