I want to cancel appointment but I don’t have the button?
I want to cancel the appointment of installation for my home internet but it’s not how it describes like you should see a reschedule or cancel button, I don’t see anything other than it’s scheduled, I just booked it yesterday now how do I cancel the appointment?? Facebook chat is never replied, is this company a scam
17
Answers
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Tong don’t worry fizz is not a scam. Try another time to cancel your appointment. Here it’s the way.. https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
If you can’t reach fizz directly Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca8 -
Hi Tong
Please try again later today or tomorrow.
If you scheduled your appointment yesterday, it is 24 hours before you can reschedule or cancel it.
FYI both Fizz and Videotron are owned by Quebecor. No scams here.6 -
Hello Tong, Fizz is just cheap, not a scam. They use videotron network for the internets
8 -
You can try messenger4
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Be assured that is not a scam.
Possible needed to wait 24 hours to change or cancel your appointment. Also is possible to have a glitch in web page or in your browser's cache. To check that, use another browser or if not having one, try to hard refresh it or to delete cache data. For Chrome use Ctrl+F5 or use Incognito mode.
If the web page is glitchy, just try it later.
If nothing works contact Fizz, on Facebook they answer fast, or try on web to chat with them from your account page, from 8 Am to 9PM.
Good luck!6 -
Hi Tong,
Is not a scam, is like it works. You have to wait 24 hours for info to be counted in system, and then you may reschedule or cancel it.
Greetings!4 -
Hi Tong,
Now is 24 hours more, so 2 days from your booking. Did you managed to reschedule/cancel your appointment?3 -
Hello Tong,
Checking your account, rest assured I see that the appointment is canceled and the system also automatically refunded you the amount you have paid for the plan. It will just take a few business days for your bank to process the transaction and for the funds to reach you.
If you need additional assistance, for all the information on how we can be reached you can check our page: https://fizz.ca/en/contact-us
Have a wonderful day!
-Ioana0
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