Unsubscribing from home internet before modem installation?

Noha M. · September 2020

I need to cancel my fizz home internet subscription. The modem has not been installed yet and I clicked unsubscribe from my account but it says there's an error. What do I do? Can I get someone on the phone to help me?

Mike · September 2020

You need to cancel the appointement

After that you need to contact the support to accelerate the refund

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

izzyad · September 2020

Fizz does not have a phone line you can call but you can contact them via chat in your customer page, or through Facebook messenger https://www.facebook.com/fizzca
If you have an upcoming appointment for modem installation you should cancel it first. After that if you still receive an error then you need to contact them to ask.

Lieux · September 2020

Noha no phone number with Fizz but you can chat. Probably you are too close to your appointment?
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

MichelP · September 2020

Noha,
Please, contact the Fizz customer service by chat.
Inform them that you cannot unsubscribe directly on the web about this new Fizz internet plan and ask for a refund.
To chat:
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Click on the green chat bubble when you see it down to the right of the page.