My phone got disconnected?
Sandra S. #32178
Posts: 2 ✭✭
in My Mobile
Fizz stopped taking payments and disconnected my service!!?
15
Answers
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Hi Sandra,
did you check your payment method?
Probably your credit card company refused the Fizz payment for some reason, did you check with them?
For this kind of problem you must contact the support they are in a better position to help you out.
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
Sandra
For account related issues, please contact Fizz customer service by chat
As Whizz wrote in another post,
Can you please contact us on Live Chat in order to help you further with this situation?
To chat with our Customer Service team: Log into your Fizz account >Then, make your way to the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner. here you can find the ways to contact us: https://fizz.ca/en/contact-us7 -
Fizz does not just stop, since it is prepaid, your phone will get disconnected if a payment fails. Get in touch with support if you did not get any information via Email or SMS.6
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it's probably a issue with your credit card0
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Hi Sandra,
Did you made sure your credit card detail are up to date? If you recently received a new card, the date and CVV code (at the back of your card) will need to be updated even if the card has the same number.0
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