How can i change my plans if i didnt receive it at home?
brooklyn M.
Posts: 2 ✭✭
in Internet
I want to change my plans before there coming install it
16
Answers
-
The only way is to talk with the support
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this
3- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
Brooklyn did you reach Fizz support? What you can do is to wait your installation and later you can change your plan directly in your fizz account.
https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this7 -
Hi Brooklyn,
Since you have already prepaid your month. You will have to keep the plan you’ve selected. Once the install will be done and you received email/notification saying that everything is up and running you will be able to change the plan but it will be effective on your next billing date.
Have a nice day
4 -
brooklyn,
If you want to change your Fizz internet plan before your auto-installation by the technician, you need to contact the Fizz customer service and chat with them.
To chat without problem:
First, log to your Fizz account.
Click on :
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Click on the green chat bubble of Fizz when you see it down to the right of the page.4 -
Please contact the support by chat :
https://fizz.ca/en/contact-us4 -
Contact customer service2
-
I would contact support on this one1
This discussion has been closed.